On August 14th, the current Ridecell app will deactivate and the Stingerette OnDemand service will officially activate on the Transloc app. For more information on how to use the app, https://vimeo.com/787972487 for a how-to tutorial or visit https://transloc.com/app/. If you have further questions or concerns, contact the PTS team at 404-385-7275.
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What is Stingerette?
Stingerette is a demand-response, shared-ride, nightly transportation service for Georgia Tech students. It provides point-to-point transportation to locations within the main campus boundary, as well as to select offsite Georgia Tech facilities and the MARTA Midtown train station. Stingerette’s goal is to provide safe and efficient evening transportation. Request a Stingerette ride, and we will get you there!
How do I sign-up for Stingerette?
1. Log in with your GT Account and Password.
2. Create your profile using your valid phone number.
What are the different ways of requesting a Stingerette ride?
1. Use the free Android or iPhone Stingerette app. 
2. Through the web request interface.
3. By calling dispatch at 404-385-7433 (404-385-RIDE), either talking to the dispatcher or using the automated phone system.
What is the quickest mode of request to get picked up?
Making a ride request through your smartphone, or online, or via automated phone will instantly add you to the queue of requests, and your trip will be assigned right away. [Cancelling and resubmitting a trip request will not increase service speed. It will move your request to the end of the queue.]
How do I use Stingerette?
1. Set your start location, end location, and the total number of riders for the request. 
2. Your trip is assigned instantly with an estimated time of arrival range. When you are next in line for pickup, you will be notified which driver and vehicle are assigned to your trip and their estimated time of arrival. Track them in real-time using the app or online map. You will also be notified when the driver arrives at your pickup location. 
3. Rate your ride and leave an optional feedback about the system and your experience.
How do I give Stingerette my feedback?
Be sure to share with us what you love or what improvements you would like to see with the technology by submitting feedback directly through the app after each trip or through the online feedback page.
What are the Hours of Operation?
Stingerette operates nightly, seven days a week, 8:00 PM to 3:15 AM. Holidays, semester breaks, and home football games may alter the operating days and times.
What are the Stingerette boundaries?
The main campus and offsite Georgia Tech facilities are served by Stingerette. Riders may be picked up or dropped off from MARTA Midtown, additionally riders may be dropped off in Home Park or Centennial Place. Please visit Georgia Tech PTS website for more information.
How do I know if I’ve been assigned to a driver?
You will be notified once you’ve been assigned to a driver (by call or SMS). You can also check out the web or app interfaces for real-time updates about your driver's location, and your request status.
How long does it take for my driver to pick me up?
It depends on how busy the system is at any given time. The app and web interfaces will show you an estimated time of arrival based on your driver’s real-time GPS, current trip load, other planned pickups and drop offs, and traffic.
Can I track my driver?
You can track your driver with real-time GPS updates via the smartphone app and online.
How will I know when my driver arrives if I don’t have a smartphone?
You can set up SMS or phone call notifications in your user profile online or in the smartphone app. Once these preferences are set, you do not need a smartphone to receive basic calls or SMS messages. You will be notified via the phone number on your account. The default method of contact is SMS. If you prefer a phone call or if your phone does not receive texts, you must change your preferred method of contact.
Does cancelling my request and then making another one put me at the bottom of the request queue?
Yes. Cancelling a ride request and resubmitting a new request restarts the trip-making process. Your new ride request moves to the end of the queue. Repeated cancellations may result in the suspension of ride privileges.
Is the driver’s location always accurate when I look at the map?
Some GPS inaccuracies occur from buildings being close together or due to limited network areas. If you are observing inaccuracies, try force-quitting the Stingerette app or refreshing the web page to get a better connection.
How do I contact my driver?
If you have important information to relay to your driver or dispatcher (such as “I am using crutches.”), you can input a comment when placing your ride request. You can also contact Stingerette dispatch directly at 404-828-7433 (404-385-RIDE). For everyone’s safety, direct calls to the driver are not allowed.
Will my driver take me directly to my destination?
Not necessarily. Stingerette is a shared-ride service. The driver may have one or more, other passenger pick ups and/or drop offs, before the van arrives at your destination.
Can I make a request for someone else to get picked up?
The service is reserved for your personal use. You cannot make a request on another person’s behalf. You must have a valid GT ID to utilize the Stingerette. If you have other GT students traveling with you, you all must be picked up and dropped off at the same location. If you have guests, up to two (2) may ride with you on your trip from start to finish. You are responsible for your guests and may be liable for any incidents they are involved in while on Stingerette. Your guests may be required to present a photo ID.
What do I do if I receive a message that my phone number is associated with another account?
Please email support@ridecell.com and provide your first and last name, your email address, and any other email aliases, and your phone number. Once that email has been received we will then update your account.
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